FREQUENTLY ASKED QUESTIONS

1.  Does DANS- Diabetes and NutritionServices, LLC have a physical location in a hospital?     
No, DANS use a virtual platform to see patients only.

2.  Does DANS provide counseling services individually or group?
Both, but mostly individually.  If you need group nutrition  sessions, please contact via email (diabetes579@gmail.com) or by phone at 501-703-0882.

3.  Does DANS provide weekend appointments? 
No, but if you call us  (501-703-0882) on the weekends, please leave your name and number with a brief message.  Someone will contact you during  week- day (M-F) business hours.

4.  What are DANS’ business hours? 
Tuesdays and Wednesdays (9am-3pm); Thursdays-1:30-3pm

5. What insurances does DANS accept? 
Aetna, Medicare, Ambetter/Qual -Choice and United Health Care

6.  What is DANS’ “No show” policy? 
Cancel appointments within 24 hours, to prevent being sent a bill for $25.00. No shows will be charged $25.00 to credit card or a bill will be sent to the address on file.

7. What is DANS’ “Late” policy? 
There is a 5 minute grace period.  After 5 minutes, you will have to call to reschedule?

8.  What is DANS’ ” Refund” policy? 

A full refund is given within 48 business hours if you have any of the following issues:

Have an emergency, scheduling difficulties, or technical difficulties. In order to receive your refund, please email us @ diabetes579@gmail.com with an explanation for the refund.